Have a question? We’ve got you covered! See our FAQ below and if
you can’t find your answer, Contact Us
CaratX is a growing online wholesale and retail jewelry, diamond, and gemstone marketplace. We founded in 2019. Our founders are diamond, technology and e-commerce experts. We connect brokers, dealers, wholesalers, retailers, consumers and just about everyone in between. Since our inception in 2019 our goal has been to make sure our customers can purchase fine jewelry, diamonds and gemstones from the comfort of their own home, on the road, or anywhere in the world!
Really good question. Customer satisfaction is important to us and our commitment to you doesn't cease when your purchase arrives. Any purchase can be returned within 30 days. To be eligible for a return, items purchased must be in their original purchase condition and include all product documentation.
Custom work of any kind or anything declared a final sale or final sale discounted item.
You can do a few things! You can fill out a form and contact us directly here: Contact Us. Or you can call us at 833-399-2400. We're really fast at responding and frankly- would love to hear from you regardless!
Good news is: We chargeZERO listing. ZERO monthly for our qualified business clients and customers! We take a percentage fee on each sale through CaratX. Easy right? It shouldn't cost you an arm and a leg to do business online. So we ditched excessive fees so support the businesses on our network. Sell more diamonds, gemstones and jewerlry with us!