Have a question? We’ve got you covered! See our FAQ below and if you can’t find your answer, Contact Us

CaratX is a growing online wholesale and retail jewelry, diamond, and gemstone marketplace. We founded in 2019. Our founders are diamond, technology and e-commerce experts. We connect brokers, dealers, wholesalers, retailers, consumers and just about everyone in between. Since our inception in 2019 our goal has been to make sure our customers can purchase fine jewelry, diamonds and gemstones from the comfort of their own home, on the road, or anywhere in the world!

Yes. Yes and double yes. Your privacy is of our utmost concern. We encrypt everything with US military grade encryption. All accounts and any information stored on our database is secured to the highest standard and we're a US based company! You can click the link to view our Privacy Policy

Really good question. Customer satisfaction is important to us and our commitment to you doesn't cease when your purchase arrives. Any purchase can be returned within 30 days. To be eligible for a return, items purchased must be in their original purchase condition and include all product documentation. 

Custom work of any kind or anything declared a final sale or final sale discounted item. 

You can do a few things! You can fill out a form and contact us directly here: Contact Us. Or you can call us at 833-399-2400. We're really fast at responding and frankly- would love to hear from you regardless! 

Good news is: We charge ZERO listing. ZERO monthly for our qualified business clients and customers! We take a percentage fee on each sale through CaratX. Easy right? It shouldn't cost you an arm and a leg to do business online. So we ditched excessive fees so support the businesses on our network. Sell more diamonds, gemstones and jewerlry with us!

Click the hyperlink to view our Terms and Conditions

We make it easy. We simply pass you payments from purchased goods right into your bank account. We have many payment integrations on the back-end that are fast and painless. 

All shipping is handled by our merchants unless otherwise agreed upon by CaratX and a specific seller.