Terms and Conditions
Agreement between User and caratx.com
Welcome to caratx.com. The caratx.com website (the "Site") is comprised of various web pages
operated by CaratX, Inc. ("CaratX"). caratx.com is offered to you conditioned on your
acceptance without modification of the terms, conditions, and notices contained herein (the
"Terms"). Your use of caratx.com constitutes your agreement to all such Terms. Please read these
terms carefully, and keep a copy of them for your reference.
caratx.com is an E-Commerce Site.
CaratX is where the diamond, gemstone, jewelry and pearl industry connects, buys and sells
products through the CaratX marketplace.
which also governs the Site and informs users of our data collection practices.
Visiting caratx.com or sending emails to CaratX constitutes electronic communications. You
consent to receive electronic communications and you agree that all agreements, notices,
disclosures and other communications that we provide to you electronically, via email and on the
Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and
password and for restricting access to your computer, and you agree to accept responsibility for
all activities that occur under your account or password. You may not assign or otherwise transfer
your account to any other person or entity. You acknowledge that CaratX is not responsible for
third party access to your account that results from theft or misappropriation of your account.
CaratX and its associates reserve the right to refuse or cancel service, terminate accounts, or
remove or edit content in our sole discretion.
Children Under Thirteen
CaratX does not knowingly collect, either online or offline, personal information from persons
under the age of thirteen. If you are under 18, you may use caratx.com only with permission of a
parent or guardian.
All custom work orders are non-refundable and non-negotiable. Anything done outside the
CaratX platform is non-refundable and CaratX is not responsible for any damages. All other orders come with a 14 day return policy, minus any
fees incurred by the CaratX platform at the time of sale, as a result of the order. CaratX, Inc
reserves the right to refund transactions outside of this policy at the discretion of CaratX, Inc.
Items purchased in the CaratX platform, that are inventoried outside the United States of America do not qualify for refunds.
Links to Third Party Sites/Third Party Services
caratx.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under
the control of CaratX and CaratX is not responsible for the contents of any Linked Site, including
without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site.
CaratX is providing these links to you only as a convenience, and the inclusion of any link does not
imply endorsement by CaratX of the site or any association with its operators.
Certain services made available via caratx.com are delivered by third party sites and organizations.
By using any product, service or functionality originating from the caratx.com domain, you hereby
acknowledge and consent that CaratX may share such information and data with any third party
with whom CaratX has a contractual relationship to provide the requested product, service or
functionality on behalf of caratx.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use
you warrant to CaratX that you will not use the Site for any purpose that is unlawful or prohibited
by these Terms. You may not use the Site in any manner which could damage, disable,
overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site.
You may not obtain or attempt to obtain any materials or information through any means not
intentionally made available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos, images, as well as the
compilation thereof, and any software used on the Site, is the property of CaratX or its suppliers
and protected by copyright and other laws that protect intellectual property and proprietary rights.
You agree to observe and abide by all copyright and other proprietary notices, legends or other
restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create
derivative works, or in any way exploit any of the content, in whole or in part, found on the Site.
CaratX content is not for resale. Your use of the Site does not entitle you to make any
unauthorized use of any protected content, and in particular you will not delete or alter any
proprietary rights or attribution notices in any content. You will use protected content solely for
your personal use, and will make no other use of the content without the express written
permission of CaratX and the copyright owner. You agree that you do not acquire any ownership
rights in any protected content. We do not grant you any licenses, express or implied, to the
intellectual property of CaratX or our licensors except as expressly authorized by these Terms.
Use of Communication Services
The Site may contain bulletin board services, chat areas, news groups, forums, communities,
personal web pages, calendars, and/or other message or communication facilities designed to
enable you to communicate with the public at large or with a group (collectively, "Communication
Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service,
you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as
rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any
inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material
or information; upload files that contain software or other material protected by intellectual
property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or
have received all necessary consents; upload files that contain viruses, corrupted files, or any other
similar software or programs that may damage the operation of another's computer; advertise or
offer to sell or buy any goods or services for any business purpose, unless such Communication
Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes
or chain letters; download any file posted by another user of a Communication Service that you
know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete
any author attributions, legal or other proper notices or proprietary designations or labels of the
origin or source of software or other material contained in a file that is uploaded; restrict or inhibit
any other user from using and enjoying the Communication Services; violate any code of conduct
or other guidelines which may be applicable for any particular Communication Service; harvest or
otherwise collect information about others, including e-mail addresses, without their consent;
violate any applicable laws or regulations.
CaratX has no obligation to monitor the Communication Services. However, CaratX reserves the
right to review materials posted to a Communication Service and to remove any materials in its
sole discretion. CaratX reserves the right to terminate your access to any or all of the
Communication Services at any time without notice for any reason whatsoever.
CaratX reserves the right at all times to disclose any information as necessary to satisfy any
applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to
remove any information or materials, in whole or in part, in CaratX's sole discretion.
Always use caution when giving out any personally identifying information about yourself or your
children in any Communication Service. CaratX does not control or endorse the content, messages
or information found in any Communication Service and, therefore, CaratX specifically disclaims
any liability with regard to the Communication Services and any actions resulting from your
participation in any Communication Service. Managers and hosts are not authorized CaratX
spokespersons, and their views do not necessarily reflect those of CaratX.
Materials uploaded to a Communication Service may be subject to posted limitations on usage,
reproduction and/or dissemination. You are responsible for adhering to such limitations if you
upload the materials.
Materials Provided to caratx.com or Posted on Any CaratX Web Page
CaratX does not claim ownership of the materials you provide to caratx.com (including feedback
and suggestions) or post, upload, input or submit to any CaratX Site or our associated services
(collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting
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your Submission you are granting CaratX, our affiliated companies and necessary sublicensees
permission to use your Submission in connection with the operation of their Internet businesses
including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly
perform, reproduce, edit, translate and reformat your Submission; and to publish your name in
connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein.
CaratX is under no obligation to post or use any Submission you may provide and may remove
any Submission at any time in CaratX's sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and
represent that you own or otherwise control all of the rights to your Submission as described in this
section including, without limitation, all the rights necessary for you to provide, post, upload, input
or submit the Submissions.
Third Party Accounts
You will be able to connect your CaratX account to third party accounts. By connecting your
CaratX account to your third party account, you acknowledge and agree that you are consenting
to the continuous release of information about you to others (in accordance with your privacy
settings on those third party sites). If you do not want information about you to be shared in this
manner, do not use this feature.
The Service is controlled, operated and administered by CaratX from our offices within the USA.
If you access the Service from a location outside the USA, you are responsible for compliance
with all local laws. You agree that you will not use the CaratX Content accessed through
caratx.com in any country or in any manner prohibited by any applicable laws, restrictions or
You agree to indemnify, defend and hold harmless CaratX, its officers, directors, employees,
agents and third parties, for any losses, costs, liabilities and expenses (including reasonable
attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any
user postings made by you, your violation of any terms of this Agreement or your violation of any
rights of a third party, or your violation of any applicable laws, rules or regulations. CaratX
reserves the right, at its own cost, to assume the exclusive defense and control of any matter
otherwise subject to indemnification by you, in which event you will fully cooperate with CaratX in
asserting any available defenses.
In the event the parties are not able to resolve any dispute between them arising out of or
concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or
otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved
only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single
neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's
award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the
event that any legal or equitable action, proceeding or arbitration arises out of or concerns these
Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable
attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and
Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or
indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree
that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The
entire dispute, including the scope and enforceability of this arbitration provision shall be
determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class
arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE
THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S
INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY
PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH
AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE
OTHER. Further, unless both you and CaratX agree otherwise, the arbitrator may not consolidate
more than one person's claims, and may not otherwise preside over any form of a representative
or class proceeding.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR
AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR
TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE
INFORMATION HEREIN. CARATX, INC. AND/OR ITS SUPPLIERS MAY MAKE
IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
CARATX, INC. AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT
THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY
OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED
GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION,
SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS
IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. CARATX, INC. AND/OR
ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH
REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND
RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT
SHALL CARATX, INC. AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT,
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INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR
ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES
FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY
CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY
OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR
FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE,
PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE,
OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON
CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF
CARATX, INC. OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE
POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL
OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF
DISCONTINUE USING THE SITE.
CaratX reserves the right, in its sole discretion, to terminate your access to the Site and the related
services or any portion thereof at any time, without notice. To the maximum extent permitted by
law, this agreement is governed by the laws of the State of California and you hereby consent to
the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to
the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all
provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between
you and CaratX as a result of this agreement or use of the Site. CaratX's performance of this
agreement is subject to existing laws and legal process, and nothing contained in this agreement is
in derogation of CaratX's right to comply with governmental, court and law enforcement requests
or requirements relating to your use of the Site or information provided to or gathered by CaratX
with respect to such use. If any part of this agreement is determined to be invalid or unenforceable
pursuant to applicable law including, but not limited to, the warranty disclaimers and liability
limitations set forth above, then the invalid or unenforceable provision will be deemed superseded
by a valid, enforceable provision that most closely matches the intent of the original provision and
the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user
and CaratX with respect to the Site and it supersedes all prior or contemporaneous
communications and proposals, whether electronic, oral or written, between the user and CaratX
with respect to the Site. A printed version of this agreement and of any notice given in electronic
form shall be admissible in judicial or administrative proceedings based upon or relating to this
agreement to the same extent and subject to the same conditions as other business documents and
records originally generated and maintained in printed form. It is the express wish to the parties
that this agreement and all related documents be written in English.
This is a RocketLawyer.com document.
Changes to Terms
CaratX reserves the right, in its sole discretion, to change the Terms under which caratx.com is
offered. The most current version of the Terms will supersede all previous versions. CaratX
encourages you to periodically review the Terms to stay informed of our updates.
CaratX, Inc. Jewelry Quality Assurance Standards
To sell jewelry and precious metal products on CaratX or its affiliates, CaratX sellers must ensure that their products meet CaratX’s Quality Assurance Standards, which help sellers deliver exceptional value to diamond, gemstone and jewelry customers. In addition, jewelry products and their associated listings must adhere to all applicable laws, regulations, and standards, as well as the standards outlined on this page.
This page outlines the Jewelry Quality Assurance Standards that aid sellers to clearly and accurately describe all aspects of their products. These include product titles, product features, specifications, and descriptions. Sellers must ensure that their products meet or exceed the description of their product listing on CaratX. This page also explains CaratX’s review process.
We may suspend or terminate any seller's Fine Jewelry or Jewelry listing privileges for any reason at any time upon providing notice to the seller. Sellers may cease to list Fine Jewelry or Jewelry products for any reason at any time.
1. Product information and specifications
Sellers are required to comply with applicable metal quality mark and stamp requirements in the US and Canada and must provide accurate metal content information in their product listings. The following sections provide additional detail on metal content requirements.
Sellers must comply with the following acceptable tolerance for gold fineness. For normal gold items, the tolerance is +/- 0.003 of the stamped fineness. For items constructed with solder (bracelets, for example), the overall tolerance is 0.007.
Gold fineness (for example, 10K, 14K, 24K) must be clearly disclosed when listing a product as gold.
All Sterling Silver items must assay at 92.5% sterling. For normal sterling silver items (without solder), the tolerance is +/- 0.002. With solder, the tolerance is +/- 0.006.
All Coin Silver items must assay at 90.0% sterling. For normal sterling silver items (without solder), the tolerance is +/- 0.002. With solder, the tolerance is +/- 0.006.
Silver fineness (for example 500, 750, 850, 925) must be clearly disclosed when listing a product as silver.
Certain findings on silver jewelry are exempt from assay considerations: pin stems, clasp safety tongues, etc. Nickel pin stems are acceptable.
Products labeled "PLAT" or "PLATINUM" and presented as pure platinum must assay at 950 parts per thousand.
If the platinum content falls below 950/1000, the platinum content must be disclosed in the quality mark, such as "900 PLAT".
If the platinum content falls below 850/1000, the platinum content must be disclosed in the quality mark, such as "500 PLAT", and must be immediately followed with the content and element used in the alloy, such as "415 CO".
Bracelet and necklace snap tongues as part of the clasp are exempt from platinum assay.
Any metal stamping must be accurate, complete, and accompanied either by a trademark or by the name of the manufacturer.
6k, 9k, 10k, 14k, 18k, 22k, 24k
Sterling silver, .925, .999, 500
Plat, 950Plat, PT950
Plated previous metals/Vermeil
Note: The US and Canada require a minimum plating thickness (which varies based on the plating method and material used) and fineness of the precious metal for a product to be called plated. If the item has a precious metal base, stamp should reflect the precious metal base.
Gold-plated sterling silver
Note: If you are unclear about what Vermeil is, the definition according to FTC regulations is: An industry product may be described or marked as "vermeil" if it consists of a base of sterling silver coated or plated on all significant surfaces with gold, or gold alloy of not less than 10 karat fineness, that is of substantial thickness and a minimum thickness throughout equivalent to two and one half (2 ½) microns (or approximately 100/1,000,000ths of an inch) of fine gold.
Plated Base Metals/Gold-Filled Metal
Note: Base metals that are plated with a precious metal do not need to be stamped.
Important: For multi-metal pieces that have fine metal and base metals, the product description needs to accurately state which part of the item has which metal.
1.5 Metal weight
Provide minimum metal weight for your products within 5% accuracy. The minimum metal weight for your items should include all components of the jewelry item such as earring backs, posts, pendants, and chains. Different ring sizes may have different metal weights.
1.6 Metal plating and products containing multiple metals
The purity of the metal plating must be disclosed, unless the purity of the metal plating is 24K Gold, 925 Silver, or 950 PT.
Rhodium plating must be disclosed when present.
Precious metals must be listed in the order of their relative weight (for example, "Platinum Silver Ring" indicates there is more platinum than silver). However, it is acceptable to reverse the order if a plating or qualifier is used (for example, "Platinum-Plated Silver Ring" is acceptable).
1.7 Hypoallergenic standards
Do not refer to the Jewelry item as being "Hypoallergenic" unless it meets one of the following requirements:
Free of Nickel, Cobalt, and other known allergens.
A pure metal (such as Platinum, Surgical Steel, Sterling Silver, or 18 or higher karat Gold).
You have competent and reliable scientific evidence that the product does not differ materially from pure metal in terms of its capacity to cause allergic reactions. Jewelry containing Tungsten, Stainless Steel, and Nickel plated Sterling Silver etc. may not be described as hypoallergenic.
1.8 Variation relationships
All Parent and Child ASIN relationships must comply with CaratX’s variation relationship guidelines, as outlined on the Help page. Specifically, the Parent ASIN information, including the product title, must represent the core product and accurately describe all Child ASINs within the relationship.
All units offered against a single ASIN must be uniform with regard to design, construction, color and surface finish, and gemstones must meet the standards set forth in the gemstone guidelines (see Pearls and colored gemstone standards).
Ring shanks must be thick enough to withstand a moderate amount of hand-applied pressure. A suggested minimum thickness is .8mm thick, and 1.4mm side, but must be proportionate to the styling of the piece.
All jewelry items should have a well-finished appearance, including functional parts (clasps, earring backs, etc.). They should not be missing any removable components, such as earring backs, and should be fully and easily operational.
Tolerance for ring size is 1/4 size over or 1/8 size under stated ring size on detail page. For narrow rings, the size will be measured at the leading edge, and for wider rings, at the center of the shank.
Tolerance for chain and bracelet length is + ¼ inch as stated on packing slip/invoice, and is based on usable length when clasped, with a zero tolerance for under-measurement. This is due to online customers' expectations that the chain not be LESS than the length ordered. The width must match the millimeter measurement on packing slip/invoice. Bangles are measured by inside circumference, and the tolerance is also + ¼ inch, with zero tolerance for under measurement. To ensure measuring accuracy, we recommend using a flexible plastic ruler, such as those used as accessories with Franklin Planners and Filofax organizers.
2.3 Casting and construction
Eye-visible porosity or holes, when viewed from a "bent elbow" distance of 12 inches, in any amount or location is a critical defect.
Castings must be free of flashing and excess metal from air bubbles.
All soldered jewelry must be of like karat with no discoloration. There can be no open seams or joints, unfilled areas, cracks, or excessive solder.
Solder must not freeze any parts that should be moveable (for example, chain links).
Ring heads must be straight and plumb when viewed from top or side profile.
Gallery work must be symmetrical and clean.
2.4 Polishing and finishing
If ordered as polished, metal surfaces should be of high polish and free of eye-visible scratches or tool marks. Design details must be clean and distinct.
If item ordered with special finish such as satin, brushed, matte, etc., the finish must be uniformly applied , and if combined with another finish must not overlap adjacent areas where not intended.
All items must be clean and dry with no fingerprints, oils, or polishing rouge remaining.
Lint left under prongs from the polishing wheels/cloths is unacceptable.
Plated surfaces, such as 18 karat white gold with rhodium plating, should be uniform in color and show no signs of peeling, cracking or tarnishing.
2.5 Stone setting
Loose stones of any kind are considered a defect. Stones will be tested with a set-testing machine to test tightness, as well as tweezers to test security.
Stones must be set level and consistent in height with respect to design.
Prongs must be even in shape, length, and placement. There should be no gaps between prongs and the stones.
Bezels must be smooth and even in thickness, and in proportion to the size of the stone they secure, with no gaps between the bezel and the stone.
In channel settings, stone tables must be set in the same plane, or follow a curve consistent with the design. The channel walls should be even and smooth, with a consistent seat cut for the girdle of the stones. Stones should be set girdle to girdle.
Stones should be set so that the culet is not exposed. Some designs may call for exposed culets, but the culet should not be felt during wear or taking item on or off.
Pearl jewelry such as earrings, rings, brooches, clasps, etc. must incorporate a cup and post for each pearl (or at least a post, depending on design/placement), with the pearl half-drilled and epoxied onto the cup and post.
Epoxy or glue may be used for pearls, inlay, and some cabochon opaque stones such as onyx, jade, etc. It may not be used for semi-precious or precious gemstones.
Findings with moveable parts must be fully functional, without significant binding during operation, and durable enough to withstand repeated operation.
Findings must be an appropriate size and weight for the item.
Pendant bales must be large enough to allow the pendant to swing freely on the chain. If pendants are sold without a chain, bales must be large enough to accommodate a normal variety of customer chains.
Earring posts must be strong enough to withstand normal use, and the ends of posts should be rounded and smooth. Ear wires and lever-backs should operate smoothly and close securely. Posts should have a usable length of approximately 9.5mm or 3/8 of an inch and should have a thickness of approximately .70mm (+/- .04mm), depending on design/type.
Bracelets with a barrel or box clasp must have at least one figure-8 safety.
3. CaratX Pearls and Colored gemstones Standards
Regardless of metal type, any gemstones used must meet the standards listed under this section.
CaratX requires that all listings in the Jewelry category follow the international grading standards as instituted by the GIA. This applies to all product titles, product descriptions, and product specifications.
Color ranges for gemstones cannot exceed two tones of saturation.
If a new gemstone, organic material, or treatment is being supplied, sellers are required to supply an identification report to support its authenticity from GIA.
Only stable, permanent treatments and enhancements will be accepted. All treatments and enhancements must be completely and fully disclosed, and independent verification of stability of treatment may be required. Glass-filled or other nonpermanent treatments or enhancements are not accepted and will be rejected. Listings for enhanced color stones must contain stone creation, stone treatment and stone care method.
Pearl creation method (that is, natural, cultured, or simulated/imitation) must be completely and fully disclosed on the product detail page. Independent verification of creation method may be required. A natural pearl is a pearl whose creation has in no way been caused or induced by humans. A cultured pearl is created when a nucleus is planted by humans inside the shell or in the mantle of a mollusk coated with nacre by the mollusk. A simulated or imitation pearl is a manufactured product that simulates a pearl or cultured pearl in appearance.
A statement as to the geographic origin of a gemstone (for example, Ceylon Sapphire) may only be used when it can be substantiated, and even then, the name of a geographic area may only be used if it denotes the area where the gemstone was mined. CaratX may require a declaration signed by the seller of the gemstones place of origin to verify the origin. Further, if the absence of treatment is denoted, CaratX may require the seller to sign a document verifying the absence of treatment, and CaratX may require a GIA lab report for a sample as proof.
Gemstones will be evaluated with eye-visible criteria. Loupes will be used for defect clarification purposes only.
Gemstones must be free of scratches, polishing lines, chips, cracks and abrasions. No obvious defects will be acceptable.
Gemstones must be symmetrical and properly cut. Faceting and depth must be appropriate to the diameter, shape, and type of material, and must be consistent throughout shipment. Stone girdles must be polished.
Ensure that the creation method, for example, lab-created, simulated, imitation, or synthetic, immediately precedes the name of all non-natural gemstones, birthstones, pearls, and diamonds.
Provide accurate minimum weight, cut, clarity, and number of stones attributes for all gemstone products.
Ensure that all pearl attributes, including pearl size, shape, length of strand, color, etc. are accurate.
4. Diamond standards
Diamonds must meet the following specific diamond standards:
CaratX prohibits sellers from selling products that include stones from any sources connected with civil conflict, criminal, or terrorist activities. By selling on CaratX, you represent and warrant that you do not knowingly buy or sell any gemstones with links to such activities.
CaratX requires that all listings in the Jewelry category follow the international grading standards as instituted by the GIA. This applies to all product titles, product descriptions, and product specifications.
Any treatments such as laser drilling, fracture-filling, clarity enhancement, or any other treatments are unacceptable and will be rejected. Listings for enhanced color stones must contain stone creation, stone treatment, and stone care method.
Diamond color will be determined by direct comparison against GIA Master Stones.
Diamond weights will be verified, by direct weighing or weight estimation formulas. For diamond weights expressed as decimals, the weight should be expressed to two decimal places. For example, 0.47 carat means the weight is at least 0.465 carats. For diamond weights expressed as fractions, carat weight tolerance is as follows:
Minimum required actual carat weight to round up
All diamonds must have a minimum of 17 polished symmetrical facets, and sellers may not list a product containing a stone described as a diamond that does not meet this standard.
CaratX will not accept diamonds with the following:
Extremely thick or thin girdles.
Diamonds containing open-cavity inclusions.
Naturals that affect the outline of the girdle or are assessed to be a setting risk.
Diamonds that contain inclusions that may make the diamond structurally unsound for mounting or wearing due to the size, nature, and location of the inclusion.
Scratches, chips, burned facets, or polish lines that are easily visible under 10X magnification.
Major symmetry defects.
5. Diamond Grading Report or Certificate of Authenticity
A Diamond Grading Report (or Certificate of Authenticity) is required for natural or lab-created diamonds of any clarity and any color (except black diamonds) based on the following:
Diamond Stud Earrings: CaratX requires a grading report if the total stated carat weight of the center stones in the pair of stud-earrings is greater than 1.0.
Rings or Pendants: CaratX requires a grading report if the center stone's stated weight is ¾ carats or larger. If there are side stones with stated weight of ½ carats or larger, they also need to be accompanied with a certificate and may be included in the same certificate as that of the center stone.
We only accept certificates of authenticity or diamond grading reports from one of the four certification houses: GIA, IGI, AGS, and GCAL.
All grading reports must state that the carat weight, clarity, color and cut of the diamond meet or exceed the representation of your item on the CaratX website.
All treatments and enhancements must be completely and fully disclosed on the grading report.
Creation method must be clearly stated on the grading report.
6. Independent laboratory testing
From time to time, CaratX may request, source, or purchase products sold in the Jewelry category for quality assurance testing. CaratX may submit those products to an independent, accredited jewelry testing laboratory for thorough quality testing. CaratX may also require Jewelry suppliers to work with certain designated laboratories for quality testing. The products will be tested for conformance with the CaratX product description at the time of request or purchase, as well as for compliance with CaratX Jewelry Quality Assurance Standards. CaratX may return any items it purchases for these purposes to the applicable sellers.
CaratX will contact sellers if their jewelry fails quality testing. Depending on the number of products that fail testing and the severity and type of failures, CaratX may take further actions, including (but not limited to) working with the seller on a remedial plan to address the underlying cause of failures, returning some or all inventory purchased from the seller at the seller's expense and suspending or terminating a seller's ability to sell in the Jewelry category or on CaratX.
CaratX welcomes your questions or comments regarding the Terms:
3561 Homestead Rd #8500
Santa Clara, California 95051
Effective as of October 01, 2021
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