Shipping & Returns
Shipping Information
Domestic Shipping
- Standard Shipping (5-10 business days): Free
- Express Shipping (2-3 business days): $25
- Overnight Shipping (1 business day): $39
- Free shipping on orders over $500
International Shipping
- International Standard (10-14 business days): *On Request*
- International Express (5-7 business days): *On Request*
- Customs and import duties may apply
Returns Policy
30-Day Return Policy
We offer a 30-day return policy on all jewelry and gemstone purchases. Items must be returned in their original condition with all certificates and packaging.
Return Process
- Contact our customer service team to initiate a return
- Receive a prepaid return shipping label
- Package items securely with all original materials
- Ship items back within 30 days of purchase
- Receive refund within 5-7 business days of receipt
Exclusions
- Custom or personalized items
- Worn Earrings (for hygiene reasons)
- Items showing signs of wear or damage
- Items purchased on final sale
Contact Us
For questions about shipping or returns, please contact our customer service team:
- Email: info@caratx.com
- Phone: 1-833-399-2400
- Hours: Monday-Friday 9AM-6PM EST